FAQs2023-05-26T20:20:45+08:00
ARE YOUR ITEMS NEW?2023-11-09T12:02:57+08:00

CLONLINESHOP only sells items in an unworn and in pristine condition.

WILL I BE TAXED?2023-05-26T20:08:54+08:00

Prices displayed on our website are in US dollars and include tax, which means that you do not have to pay tax when you receive your order.

WHAT IF THE PRODUCT I RECEIVED ARE DEFECT OR NOT THE PRODUCT I ORDERED?2023-10-16T12:15:33+08:00

We’re sorry to hear that the item did not meet your expectation. Please contact our customer service team (service@clonlineshop.com) so we can look into further details for you. 

DO YOU SHIP WORLDWIDE?2023-05-26T20:06:35+08:00

No, currently we can only process orders within the US, CA, UK, AUS, NZ, and EU(DE, FR, IT, AT).

Will HOW DO I TRACK MY ORDER?2023-08-09T16:33:09+08:00
Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes.
Once the order is shipped, you will receive an email with the tracking details so you know when to expect delivery.
You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to a week for the courier to update the shipment status after the order is picked up.
Please contact our customer service team if you have any problem tracking your order.
WHY HASN’T MY ORDER SHIPPED OUT?2023-08-09T16:41:03+08:00
Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within a week from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.
If you need to change or cancel your order, please CONTACT US immediately. Once your order has been processed, we will be unable to make any changes.
If you just received a shipment notification please allow 1 to 2 working days for the tracking information to update.
CAN I CANCEL MY ORDER?2023-05-26T20:04:09+08:00

You have the option to cancel the order given that the order has not yet been shipped out (tracking number not yet updated).

Please contact us for the cancellation request.

Please note that cancellation requests is not 100% guaranteed and there will be a cancellation fee – 15% of the total payment (shipping included) for all cancellations. Refund will be issued back to the original payment method only.

CAN I CHANGE MY SHIPPING ADDRESS AFTER AN ORDER IS PLACED?2023-05-26T20:03:28+08:00

Once the order has been placed, we are not able to modify your shipping address.

However, if you believe that there has been a typo or missing information in the shipping address, please contact us and we will be happy to assist.

WHAT PAYMENT METHODS DO YOU ACCEPT?2023-05-26T20:02:36+08:00

We accept all Visa, Mastercard, American Express, Discover, and PayPal.

IS MY CREDIT CARD INFORMATION SECURE THROUGH THIS SITE?2023-05-26T20:01:52+08:00

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.

HOW DO I RETURN MY PURCHASE?2023-05-26T19:58:47+08:00

If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.

– Returns request will only be accepted within 7 days of the delivery date.

– There will be a return handling fee which is 15% of the total transaction payment.

– The buyer will be responsible for all the shipping fee involved (original shipping fee and return postage are non-refundable).

– The goods being returned must be unused and in their original condition with the tags attached.

– Refund will be issued back to original payment method only.

Please contact us before returning us any product(s).

Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

** Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.

DO YOU OFFER GIFT RETURNS?2023-05-26T19:56:36+08:00
At the moment, we’re unable to offer an exchange or refund to the gift recipient.
To return your purchase, we’d need the holder of the original payment method to get in touch with us so we can assist further.

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